Clinical Services – for Ordering or Technical Questions
For questions, contact Clinical Services at (888) 552-8988 opt. 1, Monday through Friday from 5:30am to 5pm Pacific Time (PT) or email clinicalservices@adaptivebiotech.com.
Patient Support, Reimbursement, and Financial Questions
To learn more about the Adaptive Assist™ Patient Support Program or if you have questions about billing, visit Adaptive-Assist.com or call (855) 236-9230, Monday through Thursday from 9am to 7pm and Friday 9am to 5pm Eastern Time (ET).
Laboratory Shipping Address
Adaptive Biotechnologies Corporation
Attention: CLIA Lab
1551 Eastlake Avenue East, Suite 200
Seattle, WA 98102
Intake Hours: Monday–Saturday 8am to 5pm Pacific Time
Biological specimens can be received and accessioned on the days and times above. Samples cannot currently be received on Sundays.
Licenses
Click here to view our CAP Accreditation or our CLIA license.
Diagnostic Portal
Click here to access our Diagnostic Portal. If you do not have an account for our Diagnostic Portal, you may request one.